In This Issue: November 2006

• Winning over women customers
• Are you stressing out your female clients?
• Quote of the month

In This Issue: October 2006

• Conquering sorrow using the 4 "Ts"
• Handling Grief at the Office
• Quote of the month

In This Issue: September 2006

• Incorporate stories into your sales presentations
• Creating effective customer testimonials
• Quote of the month

In This Issue: August 2006

• Focused approach makes work and life better
• Learn to work like your dog
• Quote of the month

In This Issue: July 2006

• Nurses set the bar for compassionate service
• Customer service fundamentals
• Quote of the Month

In This Issue: June 2006

• A father's lasting legacy of love
• Make continuing education a priority
• Quote of the month

In This Issue: May 2006

• The lost art of customer service
• Why customers don't come back
• Quote of the month

In This Issue: April 2006

• Female Boomers Becoming Big Spenders
• Tips for Marketing to Boomer Women
• Quote of the month

In This Issue: March 2006

• The next generation of women customers
• Who is the “new single woman”?
• Quote of the month

In This Issue: February 2006

• Going for the Gold in customer service
• The power of focus
• Perspective from the Olympic platform

In This Issue: January 2006

• Hurricane Katrina’s lessons in facing fear
• Secrets of the millionaire mind: acting in spite of fear
• Carnegie on courage